Contact Us

Get in touch with our team for any inquiries or assistance.

Address

123 Global Trade Center, Shanghai, China

Zip Code: 200000

Phone

+86 123 4567 8910

+86 123 4567 8911

Email

info@globaltrade.com

sales@globaltrade.com

support@globaltrade.com

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 4:00 PM

Sunday: Closed

Frequently Asked Questions

You can place an order by contacting our sales team directly via email or phone. We also accept orders through our website's contact form. Once we receive your inquiry, we will provide you with a detailed quote and guide you through the ordering process.
We accept various payment methods including wire transfer, letter of credit, PayPal, and credit cards. Payment terms can be negotiated based on the order value and customer relationship. For new customers, we typically require a 30% deposit with the balance due before shipment.
Shipping time depends on the destination and shipping method. Air freight typically takes 3-7 business days, while ocean freight takes 20-40 days depending on the port of destination. We will provide you with a more accurate shipping estimate when you place your order.
Yes, we offer product customization services including custom packaging, labeling, and product modifications. Please contact our sales team with your specific requirements, and we will work with you to develop a customized solution.
We have a 30-day return policy for defective products. If you receive a defective product, please contact our customer service team immediately. We will arrange for a replacement or refund depending on your preference. Return shipping costs may apply depending on the circumstances.